Frequently Asked Questions
Everything you need to know about shopping with Moment Shopping — West Bengal's leading Apple Authorised iPhone store.
Which is the best iPhone store in Siliguri?+
Moment Enterprise (Moment Shopping) is widely regarded as the best and biggest iPhone store in Siliguri and West Bengal. It is an Apple Authorised Reseller rated 4.7 stars from over 1,400 Google reviews, and won India’s Business Award for Best Innovative Smartphone Retail Store in India. It offers 0% No-Cost EMI on iPhone across 7 stores in Siliguri, Malda and Alipurduar.
Do you offer 0% No-Cost EMI on iPhone?+
Yes. Moment Enterprise offers 0% No-Cost EMI with 0 down payment and 0% interest, for up to 24 months, on iPhone and other smartphones. Approval is instant and in-store, on Bajaj Finserv and leading bank cards.
Are you an authorised dealer for Apple, Samsung, Vivo, OPPO, Redmi, Realme and Nothing?+
Yes. Moment Enterprise is an Apple Authorised Reseller and an authorised dealer for Samsung, Vivo, OPPO, Redmi, Realme and Nothing. All products are 100% genuine with full manufacturer warranty.
Where can I buy a MacBook or laptop in Siliguri?+
Moment Enterprise sells MacBook and leading Windows laptops with genuine warranty and EMI options, across its 7 West Bengal stores (Siliguri, Malda, Alipurduar) and online with delivery across India.
Are your products genuine?+
Absolutely. Moment Enterprise is an Apple Authorised Reseller, an authorised multi-brand dealer, and an ISO 9001:2015 certified company. Every product is 100% genuine with manufacturer warranty. The flagship store is rated 4.7 stars from 1,400+ Google reviews.
How many stores does Moment Enterprise have, and where?+
Moment Enterprise has 7 stores: in Siliguri (Shivmandir, City Center, Champasari, Ashighar, Salugara), Malda (PRM Centrepoint Mall), and Alipurduar (College Halt). See the Stores page for addresses, ratings and directions.
Do you offer discounts, gifts, and exchange offers?+
Yes. Moment Enterprise offers best prices, attractive discounts, gifts, and exchange offers on your old device, plus Moment Coins loyalty rewards where 1 Coin equals ₹1.
How long does delivery take?+
Most orders across India are delivered within 3–7 days, depending on your location. You can track your order live from the Track Order page.
Can I return a product?+
Online orders can be returned within 7 days of delivery, subject to conditions. Products bought at our physical stores follow in-store return policies.
What are Moment Coins?+
Moment Coins are our loyalty rewards. 1 Coin equals ₹1 and can be used to pay for up to 50% of your cart value. You earn coins on purchases and special offers.
Which payment methods do you accept?+
We accept UPI, debit and credit cards, net banking, EMI, and Cash on Delivery (where available). Availability of some methods may depend on the order value or product.
How do I contact Moment Enterprise?+
Call our toll-free number +91 77193 63500 or +91 98325 29165, or email support@momentshopping.com. We’re happy to help.